When an employee leaves the company, we often need to forward their calls to another manager for at least a month. How do we do this, while still deactivating the terminated employees' access to RC? I changed their passwords, but it won't log them out automatically from their mobile RC app, so they technically can still message, etc.
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You can try from your online service portal:
Select the user, then in call handling and forwarding section click add call forwarding number and from 3 dots select the option forward other's phone.
Then forward the call to other users selected from the list.
Hello @Yajaira Molina, you can move the direct number to the manager's ext then delete the old extension afterward, so there is no way for the old employee to use his/her account. It will automatically move him/her out of the system; the same goes for his/her app on cell.
Steps to reproduce:
Go to Phone System > Users Phone > Click the old employee name > Click the Assigned To User > Edit User > Change it to a different ext > Save > Save.
Don't forget to delete his/her ext after. I hope this will help you. Thank you!
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