Hello all,

New to RingCentral Engage Voice (not Digital).

Question - some of our agents are commenting that the system is hanging up on them while in the process of leaving their customers a voicemail on a manual outbound call. I know there are various timers associated with manual outbound calls, but cannot seem to find any information about what may be controlling the amount of time the agents have to leave voicemail messages.

Any light that can be shed on this is much appreciated.

Happy Holidays!

Thank you!

Selena