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Question

External tcr api failures

  • February 13, 2025
  • 3 replies
  • 35 views

Dealing with TCR “Update required” since November. Yesterday agent told me to share my screen so we can fix together mistakes. By the time I needed to press finish button, I received “External tcr api failures". No clue what we changed to trigger that, and agent did not know either. Now I am going back and forth with ring and spectrum and no one know what is going on. Last call said to contact billing but it was impossible to get them on the call. And no idea why billing.  Anyone else had same issue with TCR

3 replies

BeckyH
Community Manager
Forum|alt.badge.img+1
  • Community Manager
  • 730 replies
  • February 14, 2025
EL.NA wrote:

Dealing with TCR “Update required” since November. Yesterday agent told me to share my screen so we can fix together mistakes. By the time I needed to press finish button, I received “External tcr api failures". No clue what we changed to trigger that, and agent did not know either. Now I am going back and forth with ring and spectrum and no one know what is going on. Last call said to contact billing but it was impossible to get them on the call. And no idea why billing.  Anyone else had same issue with TCR

Hey, can I have someone reach out to you about this?
DM me with your contact info.


  • New Participant
  • 1 reply
  • March 28, 2025

Same issue, please help!

 

matt@michigansignshops.com

5866100289


Crystal_
Community Manager
  • Community Manager
  • 52 replies
  • April 1, 2025
godwinm2 wrote:

Same issue, please help!

 

matt@michigansignshops.com

5866100289

Thanks for sharing this - I have grabbed your contact info. However, I might recommend you delete this so no one has this information. If you are not able to, please let me know and our team can remove it. Additionally, I've reviewed your account and noticed that a case has already been escalated to our TCR team. I will follow up with them to ensure they contact you as soon as possible to assist with the resubmission process.


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