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Feature: Background Wallpaper, Branding of our Cisco Phones, Custom Provisioning file that doesn't handicap phones

  • 11 November 2019
  • 3 replies
  • 2309 views

It's very very tacky and annoying RC still insists on uploading it's horrendous logo to our phones that we own. I've been a customer for a few years, this was promised to be fixed, I've seen that the professional services group can initiate this with my account manager, who honestly doesn't seem to care about me asking about this issue or telling me what can't be done..


It's one section of a provisioning file. I could easily override it, but I don't feel the need to have to add fancy tricks for something that should be enabled by default. Manual provisioning makes the phones utterly useless, especially since these are cisco 525g2....The service works flawlessly or I'd be changing but this really urks me we are forced to advertise for your service when we are already paying a good amount of money and we own the devices.

Would be great if you allow your clients to upload their own company logo to provisioned CISCO phones. I was not aware that RingCentral is preventing users to make any changes. This really sucks.

4 years later and you still can't use a custom wallpaper. Doesn't seem like a hard change to make.

You know what’s funny about this? I worked with support ages ago when we first onboarded to get this working with our VVX-250 and 450s. Ultimately it never did work. I just randomly thought to look into it again, and what’s odd is, if I log into the phone web UI directly and look at the log while it’s booting, I can see the name of the image file i submitted...and it failing to load during the provisioning step. And if I go to the Phone > Preferences > Background, I see the name there too, but if I click, it says unavailable. Here’s what it looks like in the log.

0911130721|copy |*|00|Server 'pp.ringcentral.com' said 'provisioning/polycom/vvx_6.4.4/VVX450/64167F3A7620/vvx450-bg-ds.jpg' is not present

So it’s clear the tech did something way back when, but it didn’t work. Ultimately, I think I asked them to just use a static URL to our hosted version of the images...this would allow us to just swap them out as needed, as long as they were named the same. It’s 2024...you wouldn’t think it would be that difficult. We should have access to some basic provisioning options on the admin console.

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