Forward all company calls, FACC feature

Question

In the Admin Portal the Auto Receptionist is setup to send calls to a Call Queue. At times we want to forward all company calls to an external number but when enabling Forward all company calls there is not an option to forward to an external number. How can you Forward all company calls under the Auto Receptionist to an external number?

mmtztustz · Answer

there is a trick to doing this.you need to create a free user(aka a user without a license). Create a custom rule on that user to forward calls 24/7 to that external number. Then you can do FACC to ext. and select that free user. It is just the design of the system, that you can forward to an external number only from a user ext. or from a call queue.

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