Hi all,

Our current setup is incoming calls are routed to a Call Queue with only 1 member in the queue, our receptionist, as all calls are required to be answered by a person.  The calls will come in, after the company greeting is played, then the receptionist’s extension rings so she can answer the call.  

However, if she needs to go to restroom or to lunch or absent for the day, our old phone system can just have her forward her calls to another person and all is done.  With RingCentral we noticed if she turns on her forwarding, it doesn’t do anything.  Her extension doesn’t ring, nor does the person forwarded to.  The call will just ring and ring until time out and goes to voicemail.

The only way I found to do this is to setup a secondary queue and enable Forward All Queue Calls.  But this has to be done by me and I rather the receptionist able to do this anytime she wants without needing to rely on me.

Is there a way to have her able to forward her incoming calls to another use easily?

Thanks.