We have hundreds of phones and users and are in a transition to go with RC from our old on prem Mitel equipment.. Our front desks currently use a generic user for their extension i.e. Admit 1, 2 ,3 etc. occasionally someone is out sick and a floating personnel is put in their place and currently has no issue being on the generic account using “front desk 1”’s extension and mitel app.
going forward we need to phase out the generic account for accountability reasons. is there a RC feature or set up that allows a temp person to sit down at a shared desk and use the “front desk 1” extension but with their own personal account log in on a connected app so we can keep track of who is doing what? (beyond manually swapping user extensions every time they move someone around to cover). the important factor is the extension number stays the same since it’s in a directory.
