Hi ​@JRcoryell,

It sounds like you’re working toward a really solid setup!

One feature that might be worth exploring is Hot Desking in RingCentral.

Here’s how it could help:

• Keep Your Existing Extensions: You can assign your “Front Desk 1, 2, 3” phones as Hot Desk phones in the Admin Portal. Each keeps its dedicated extension (like ext. 101 for “Front Desk 1”) and remains visible in your directory.

• Enable Personal Logins: When someone—whether they’re a regular or a floating staff member—uses a front desk phone, they can simply log in using their own RingCentral extension and PIN.

• Track Activity by User: While they’re logged in, the phone behaves like their personal device. Any calls made or received are attributed to them in call logs and reports, helping maintain clear accountability.

• Stay Flexible with the App: They can still be logged into the RingCentral desktop or mobile app at the same time. Calls will ring on both the app and the desk phone, giving them flexibility no matter where they’re working.

This setup keeps things consistent for clients calling in, while giving you better visibility into who’s doing what internally.

If you want to dig deeper into how it works, here’s a helpful support article:
Shared Phones / Hot Desking Overview

Let me know if you have any questions or want help setting it up! 

While they're logged into the phone and app does the "front 1" extension still ring that phone or does it become their extension until it's logged back out?

When a user logs into a "Front Desk 1" phone with their personal extension:

• Yes, the "Front Desk 1" extension still rings that phone if someone calls the "Front Desk 1" number directly. Calls received by this Hot Desk extension are logged under it.

• The phone also acts as a device for the logged-in user's personal extension. Calls to their personal extension will ring on that phone, and calls made from that phone will show up in their personal call logs.

So, the phone rings for both, but call logs differentiate based on the source/destination of the call.

Welcome to the fray...

May not be valid at this time, BUT, if you are ever thinking of other buildings, locations, offices, etc.  set up the RC account as a MULTI-site now.  If you set it up as a single site and later want to go multi- it wipes out your settings in a lot of places. (learned the hard way)

Roles and Templates are your friend when setting up for extensions, and one thing that we had to do is turn off the ability for staff to change their outgoing number - and in the template set the outgoing number to the main office number.  This prevented a lot of clients not answering due to ‘unknown’ CIDs

If you have fax lines - there are ways to get them set up for distribution - let me know and I can forward that info.

Good luck.

Also, Mary - that support link isn’t valid.   ;)

Mary - that link isn’t valid.  ;)

Great idea, ​@Joe Cache! Thanks for always stepping up!

The link has been updated as well! 

Hi ​@JRcoryell, just checking in! were you able to find a solution for your concern? Let us know how things are going or if any of the answers shared were helpful. Happy to assist if you still need support!

Setting up a hot desk phone and then using the old generic extension just to forward to the hot desk 10-digit number did what we needed. 

Happy to hear that, ​@JRcoryell! And big thanks for marking one of our comments as the best answer. We really appreciate it.