Hi,
I don't found a response at the simple question : "is it possible to configure a holyday rules or calendar for all my company (a lot of sites, IVR, call queue...) ?"
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The way we do it ....
1 - Build an IVR named Holiday IVR and record a generic greeting " In observance of the holiday the office is currently closed.
2 - Build Custom Rules by Date and point them to the Holiday IVR
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