How can I audit how many fax pages were sent in a month for my entire company?
Hi there,
I’m trying to find an average number of fax pages that are sent in the past 30 days from my company. I can see how many faxes are sent or received, but I need to know if Ringcentral can tell me how many total number of pages were sent in those faxes. Is there a way to audit this from the admin portal?
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Hello @jackson-1,
That's a great question, and it's a common need for businesses to audit their fax usage for billing or compliance purposes.
Unfortunately, based on the standard reporting features in the RingCentral Admin Portal, there is no built-in report that provides an aggregated total of fax pages sent or received for the entire company.
However, you can get this information by:
Exporting a Call Log: The most direct method is to export your detailed call log as a CSV file. The exported data includes a column with the page count for each individual fax.
Tallying in a Spreadsheet: Once in a program like Excel, you can use a simple formula to sum the page count for all faxes within your chosen date range.
In summary, while the report doesn't exist, exporting the log is the best way to get the data you need for your audit.
Hello @jackson-1,
That's a great question, and it's a common need for businesses to audit their fax usage for billing or compliance purposes.
Unfortunately, based on the standard reporting features in the RingCentral Admin Portal, there is no built-in report that provides an aggregated total of fax pages sent or received for the entire company.
However, you can get this information by:
Exporting a Call Log: The most direct method is to export your detailed call log as a CSV file. The exported data includes a column with the page count for each individual fax.
Tallying in a Spreadsheet: Once in a program like Excel, you can use a simple formula to sum the page count for all faxes within your chosen date range.
In summary, while the report doesn't exist, exporting the log is the best way to get the data you need for your audit.