How do we determine when firmware updates are needed on Polycom VVX350 desk phones?

Several of our phone users with Polycom VVX350 desk phones are reporting problems with their phone freezing up, intermittently shutting down, and dropping calls. What is the best approach for troubleshooting the issue to determine if a firmware update is needed?

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Hi @Mary Kunce, I suggest you talk to Tech Support about your issues so the phones will be checked.

Submit a ticket at https://support.ringcentral.com/new-case.html.

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