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Question

How do you turn on the new 'Shared Voicemail Inbox' feature in the iPhone app?

  • March 31, 2023
  • 2 replies
  • 864 views

The new Shared Voicemail Inbox feature is included in the recent RingCentral iPhone app update (23.1.30).

It's indicated in the "What's New" update notes that if a coworker "gives you access" to their voicemail, their voicemail messages will show up in the Shared Voicemail Inbox.

However I see nothing in the settings for the desktop or smartphone app whereby I can give access to my voicemail (or Shared Voicemail Inbox) to a coworker.

Please advise...

2 replies

  • Author
  • New Participant
  • April 1, 2023

I just called RC tech support. They fixed something on their end.

Now my coworker's voicemails do show properly in my smartphone app.


Mary-Community_Moderator
Community Manager
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Thanks Jack! Yes, this feature is not automatically enabled, so you need to contact Tech Support first.