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I have an employee that is not checking their messages. Shows 140/204. I want to see what messages they have checked and haven't and review them. How do I do that? When I click the hyperlink, it asks for the extension password. I would think my admin password would work, but it does not.

Here's the article on how to check another extension's voicemail as an admin.

https://support.ringcentral.com/article/5-10-How-to-check-extension-user-s-messages-in-my-RingCentral-account-as-an-Administrator.html

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