Question

How to get Queue calls not to follow business hours

Forum|Forum|6 years ago
November 12, 2019
1 reply
249 views

christine-preston
New Participant

I have my office hours set to 8 AM - 3 PM. However, I am part of a Support Queue for after hour emergencies. Can I & if so, how do I set it that if it is a Queue call for it to ignore the business hour settings?

J

+1

Jessica H.
Community Manager
Forum|Forum|5 years ago
July 30, 2020

Hi Christine,

Check out this article on setting up call handling for after hours!

Like

Sign up

Login with SSO

Login to the community

Login with SSO

Scanning file for viruses.

This file cannot be downloaded