How to update Voicemail Greeting

I am trying to update our voicemail greeting and I have uploaded the recording by going to Users--> selecting the extension --> Messages --> Edit voicemail greeting. I have updated all of our extensions but when the number is called it still plays the old greeting.

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Hi Paige!

I would suggest open a case for this matter since we are not sure what would be your settings.
Please create a case so we can contact you at your most convenient time.

Thanks!

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