Hello @Mary Labradores, are these missed calls came from direct dial to your extension or from a call queue?

Hi Mary. We have been having this same issue. Generally its when we have more than 1 user signed in at a time. We have been told this is a known issue but there is no fix and no eta of if one will be done.

Hi Team,

As discussed, with one of your ref and supervisor name Richerd, escalating the same issue from last two months.

Still the missed calls issue persist however, it is just not an technical issue, its impacting my business. Still as you requested we have shared you the sample Nos.

for the same missed calls issues.

Please note the behaviour expected from the Ring Central account if our customer calls the ring central TFN it is should get route to the particular campaign and with in 3 to 6 rings my advisors should get notification & he should be able to answer the calls. However which is not happening the moment customer is calling to on out TFN without any notifications to the assigned extensions under Brosecure campaign calls are getting dropped which is reflecting in the systems as missed calls. Kindly look into this on priority bases.

Expect your reply on immediate bases.