Skip to main content
Question

Incoming Calls ringing busy


Show first post

All my phone lines are down. I am trying to reach customer service but phone lines are busy. I am trying to reach my account manager so that I can make changes to my account but is missing from past 3-4 months. This company is hopeless and I am changing my services to another company. 


  • Participating Frequently
  • January 22, 2025

So I got a call that came through however not sure how as it went right out. Not sure what that was all about but did show some signs of hope guys 


  • Participating Frequently
  • January 22, 2025

I tried to dial myself and it showed the call cannot be completed at this time vs the busy dial tone so it does appear to be moving along with progress fingers crossed they have it back as soon as possible as we have a winter storm as well. 


Forum|alt.badge.img
  • New Participant
  • January 22, 2025
BeckyH wrote:

@Atowing My understanding is that it is close to being resolved. 
I’ll be sure to update everyone on the post I just made regarding this outage. 
We understand all the issues this presents for your businesses and we take it very seriously. 
Please know how rare an occurrence this is. 
 

 

I dare say we have a different definition of “close to resolved”. We still have no phones and RingCentral communications on this issue very poor.


Forum|alt.badge.img
  • New Participant
  • January 22, 2025

This has been close to being resolved for 2 hours now.

 


Forum|alt.badge.img
  • Participating Frequently
  • January 22, 2025
sara-3 wrote:
Mary-Community_Moderator wrote:

We sincerely apologize for the inconvenience caused by the current calling outage. Please know that our Operations team is actively working to resolve the issue as quickly as possible.

To stay updated on the status and progress of the resolution, we encourage you to visit https://status.ringcentral.com/.

We deeply appreciate your patience and understanding as we address this situation.

How does Ringcentral plan on reimbursing its customers for time loss during the outages? This is indeed a very dangerous situation for any medical practice. As a private psychiatric clinic in Houston this is a HUGE liability. We are literally working with people who already have trust and abandonment issues. We also have to address serious situations from patients who are dealing with side effects or prevent life threatening situations from occurring. Patients aren’t even able to get our notice that our lines are down. 

I was made aware to contact our account manager for further assistance. If you don’t know who that is, Ms. Becky & Ms. Mary were extremely helpful in getting that information. I am still working on this, I’ll give you guys an update on this experience as it goes.


  • Participating Frequently
  • January 22, 2025

What’s the update? This has been going on for the past 4 hours now. 


  • Participating Frequently
  • January 22, 2025
dargue wrote:
BeckyH wrote:

@Atowing My understanding is that it is close to being resolved. 
I’ll be sure to update everyone on the post I just made regarding this outage. 
We understand all the issues this presents for your businesses and we take it very seriously. 
Please know how rare an occurrence this is. 
 

 

I dare say we have a different definition of “close to resolved”. We still have no phones and RingCentral communications on this issue very poor.

Who is my account manager? 


Mary-Community_Moderator
Community Manager
Forum|alt.badge.img
Atowing wrote:
dargue wrote:
BeckyH wrote:

@Atowing My understanding is that it is close to being resolved. 
I’ll be sure to update everyone on the post I just made regarding this outage. 
We understand all the issues this presents for your businesses and we take it very seriously. 
Please know how rare an occurrence this is. 
 

 

I dare say we have a different definition of “close to resolved”. We still have no phones and RingCentral communications on this issue very poor.

Who is my account manager? 

Hi ​@dargue, I will send you a DM with your Account Manager’s contact details. 


  • Participating Frequently
  • January 23, 2025
Mary-Community_Moderator wrote:
Atowing wrote:
dargue wrote:
BeckyH wrote:

@Atowing My understanding is that it is close to being resolved. 
I’ll be sure to update everyone on the post I just made regarding this outage. 
We understand all the issues this presents for your businesses and we take it very seriously. 
Please know how rare an occurrence this is. 
 

 

I dare say we have a different definition of “close to resolved”. We still have no phones and RingCentral communications on this issue very poor.

Who is my account manager? 

Hi ​@dargue, I will send you a DM with your Account Manager’s contact details. 

Who is my account manager this is now an outrage. There is no proper explanation on why this has happened quite frankly I don’t care. I need my account managers information immediately. 


Mary-Community_Moderator
Community Manager
Forum|alt.badge.img
Atowing wrote:
Mary-Community_Moderator wrote:
Atowing wrote:
dargue wrote:
BeckyH wrote:

@Atowing My understanding is that it is close to being resolved. 
I’ll be sure to update everyone on the post I just made regarding this outage. 
We understand all the issues this presents for your businesses and we take it very seriously. 
Please know how rare an occurrence this is. 
 

 

I dare say we have a different definition of “close to resolved”. We still have no phones and RingCentral communications on this issue very poor.

Who is my account manager? 

Hi ​@dargue, I will send you a DM with your Account Manager’s contact details. 

Who is my account manager this is now an outrage. There is no proper explanation on why this has happened quite frankly I don’t care. I need my account managers information immediately. 

@Atowing, I’m currently gathering the details and will send you a DM shortly. Thank you for your patience!


Reply


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings