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Incoming Fax shows random number

9 months ago
January 23, 2025
3 replies
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JenD-1
New Participant

Company has an existing eFax account used by a small number of remote employees for sending/receiving non sensitive information. I did a test fax from that number to our RingCentral fax line and when it comes into the RingCentral fax it shows a random phone number. I did two tests and both times it came through with a different random number. Just curious why it is doing this and not showing the actual eFax number?

Best answer by john-oliphant

Is this some external eFax provider? If yes, this is typical. We get a lot of that from big healthcare companies, and our eFax system does the same thing. We use eFax for outgoing and RC for incoming faxes.

(Many of these fax lines are blocked by the RC robocall system and I have to do a bunch of digging to find that random number in the logs and add it to the trusted list.)

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Mary-Community_Moderator
Community Manager
9 months ago
January 24, 2025

Hi @JenD-1, this behavior doesn’t seem right. I recommend submitting a Support ticket here: https://support.ringcentral.com/new-case.html. Once you’ve done that, feel free to share updates on your case in this thread—this can help others who might encounter a similar issue.

J

john-oliphant
Brainy
9 months ago
January 24, 2025

Is this some external eFax provider? If yes, this is typical. We get a lot of that from big healthcare companies, and our eFax system does the same thing. We use eFax for outgoing and RC for incoming faxes.

(Many of these fax lines are blocked by the RC robocall system and I have to do a bunch of digging to find that random number in the logs and add it to the trusted list.)

J

JenD-1
New Participant
9 months ago
January 27, 2025

john-oliphant wrote:

Is this some external eFax provider? If yes, this is typical. We get a lot of that from big healthcare companies, and our eFax system does the same thing. We use eFax for outgoing and RC for incoming faxes.

(Many of these fax lines are blocked by the RC robocall system and I have to do a bunch of digging to find that random number in the logs and add it to the trusted list.)

Yes, I figured that out. I had to add the actual fax number to our trusted list so it would stop showing up as a robocall with the random number.

Company has an existing eFax account used by a small number of remote employees for sending/receiving non sensitive information. I did a test fax from that number to our RingCentral fax line and when it comes into the RingCentral fax it shows a random phone number. I did two tests and both times it came through with a different random number. Just curious why it is doing this and not showing the actual eFax number?

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Hi @JenD-1, this behavior doesn’t seem right. I recommend submitting a Support ticket here: https://support.ringcentral.com/new-case.html. Once you’ve done that, feel free to share updates on your case in this thread—this can help others who might encounter a similar issue.

Is this some external eFax provider? If yes, this is typical. We get a lot of that from big healthcare companies, and our eFax system does the same thing. We use eFax for outgoing and RC for incoming faxes.

(Many of these fax lines are blocked by the RC robocall system and I have to do a bunch of digging to find that random number in the logs and add it to the trusted list.)

john-oliphant wrote:

Is this some external eFax provider? If yes, this is typical. We get a lot of that from big healthcare companies, and our eFax system does the same thing. We use eFax for outgoing and RC for incoming faxes.

(Many of these fax lines are blocked by the RC robocall system and I have to do a bunch of digging to find that random number in the logs and add it to the trusted list.)

Yes, I figured that out. I had to add the actual fax number to our trusted list so it would stop showing up as a robocall with the random number.

Incoming Fax shows random number

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