Hi @JenD-1, this behavior doesn’t seem right. I recommend submitting a Support ticket here: https://support.ringcentral.com/new-case.html. Once you’ve done that, feel free to share updates on your case in this thread—this can help others who might encounter a similar issue.
Is this some external eFax provider? If yes, this is typical. We get a lot of that from big healthcare companies, and our eFax system does the same thing. We use eFax for outgoing and RC for incoming faxes.
(Many of these fax lines are blocked by the RC robocall system and I have to do a bunch of digging to find that random number in the logs and add it to the trusted list.)
Is this some external eFax provider? If yes, this is typical. We get a lot of that from big healthcare companies, and our eFax system does the same thing. We use eFax for outgoing and RC for incoming faxes.
(Many of these fax lines are blocked by the RC robocall system and I have to do a bunch of digging to find that random number in the logs and add it to the trusted list.)
Yes, I figured that out. I had to add the actual fax number to our trusted list so it would stop showing up as a robocall with the random number.
