We use the service for our law office, with 4 employees and a front desk/conference room phone.
I managed to set up the Call handling template that rings everyone’s desk phone when an outside caller calls into the office. But, in order to do so, I have one “main” phone line (which is attached to our front desk phone) to handle the routing.
The problem then comes whenever I have an internal transfer from another office - going to the front desk - because then the call is routed back into my “ring all” instruction, causing all phones to ring.
Is there a way to create a rule for internal transfers that will prioritize the transfer and not “ring all” or is there a way to add another “phone line” that is the main line and carries the “ring all” command but is not connected to a physical phone?