Is it possible for an agent to answer another call when he's on a call?
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Hello Andres,
If a call is directly to the user, there is a call waiting. But if this is a call coming from the queue, the second call will be received by the other members of the queue.
If a call is directly to the user, there is a call waiting. But if this is a call coming from the queue, the second call will be received by the other members of the queue.
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