Hello- I have a user that is on a desktop app and they are not able to receive SMS text on the direct phone # that is associated with their extension. They can send SMS the issue is only with receiving. Is there a setting or any way to resolve this?
Best answer by ChristinaP124
Hello - I resolved this issue, the cell phones were being affected by apple user. When we factory reset the de-activated cells problem solved. texts came to the desk top app.. thank you for your guidance
Hi
Could you please DM me your account information and the affected number so we can review on our end and endorse to our support team if needed?
Thanks!
Hello - I resolved this issue, the cell phones were being affected by apple user. When we factory reset the de-activated cells problem solved. texts came to the desk top app.. thank you for your guidance
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
