IS TCR REGISTRATION A SCAM?

Timberlin Insurance · 2024-12-26T22:08:15+00:00

I cannot begin to articulate my frustrations with the TCR registration process as this has been going on for OVER A YEAR. Instead, I will try to summarize mine and everyone else’s frustrations below!!I have been rejected so many times it is not even funny, and there is an application fee of $22. No one explains that you can edit current brand info so if that gets rejected you automatically think you have to pay another $22 for a new application which I did several times before I realized (with no help from ring) how to edit this myself!The reasons you get rejected are extremely vague and do not give you specifics or examples on what to use instead. You have to call an 888 number based out of India and get people on the phone who BARELY speak english and have ABSOLUTELY NO IDEA what they are doing. I have spent many hours of my time (which is valuable since I make the money) completing setups over the phone with these baseline level reps that walk you through and say it should get approved now only for it to be rejected AGAIN for different reasons ALL THE TIME. When Ring Central sells you their product, one of the features they tell you about is the ability to text clients, THEY NEVER EXPLAIN ABOUT TCR REGISTRATION. Like many of you I was suckered under the guise of this working seamlessly and it has been nothing but an EXTREME headache. At this point I am writing this to HOPEFULLY get a supervisor or someone with some level of authority to get this moved forward. As I have tried all traditional options I am leaning to believe that this is a SCAM. Unless this gets resolved that is all I have to say about this washy, shady, terrible waste of a company.

I have been submitting applications since Nov 24 and have had all of them rejected. The moving target of what is required and the lack of details on how to fix the problem are maddening. I spoke to someone in January and luckily they let me know about the updated requirements and had me update them. This was 1/8/25 and I am still waiting to get an approval but expecting a rejection. We don’t send mass texts, just conversations with customers, this is beyond frustrating.

Hi @Tom Slaves, I'll check your account and get back to you as soon as I have an update on your TCR registration status.

@Kwhitehurst05 Holy heck! This is amazing. I’m going to share this with our teams to help other customers.
Thank you so much for sharing your tactics for getting this thing sorted!

I signed my contract with RingCentral back in October of last year. It’s been four months, now, and I STILL can’t use SMS with the service. I’ve been through calls too numerous to count with representatives in the TCR registration support team and have submitted three registration attempts. My third and most recent attempt came back as “not approved” yesterday. The support team folks always try to help, but it never works.

I had to move my company website to a new host, so I could have the opt-in language and other features added to be in compliance. This cost me thousands of dollars.

To make matters worse, the verbiage used to relay the reasons for not being approved is vague and meaningless. I have no idea what to do at this point. I still can’t text message my clients which is all I need to be able to do. I’m not trying to send mass SMS campaigns or anything like that.

How do I get in touch with this Brian Miller guy or anyone else that can get this thing expedited and going for me?

I signed my contract with RingCentral back in October of last year. It’s been four months, now, and I STILL can’t use SMS with the service. I’ve been through calls too numerous to count with representatives in the TCR registration support team and have submitted three registration attempts. My third and most recent attempt came back as “not approved” yesterday. The support team folks always try to help, but it never works.

I had to move my company website to a new host, so I could have the opt-in language and other features added to be in compliance. This cost me thousands of dollars.

To make matters worse, the verbiage used to relay the reasons for not being approved is vague and meaningless. I have no idea what to do at this point. I still can’t text message my clients which is all I need to be able to do. I’m not trying to send mass SMS campaigns or anything like that.

How do I get in touch with this Brian Miller guy or anyone else that can get this thing expedited and going for me?

I’ll take a look at your account and see what’s causing the delay. I’ll also work on getting you connected with someone who can assist with resolving this. Can you please send me DM with the following information below?

RC Number:
Contact Name:
Email Address:
Preferred Callback Number and time zone:

100% agree with all the complaints listed above. This has been our experience as well. Significant and frustrating waste of our company resources trying to get this approved.

Hello @cfranklin, please send me a DM and we will check this for you.

**UPDATE**

Brian Miller from the TCR expert team and Vicente Vales worked to finally get us the approval! After so many trial and errors I was finally connected with the right team that guided me to get the job done! I cannot tell you how happy I am that all my efforts were finally validated on this day 01/22/2025.

After a year trying to get this approved it finally happened, I urge users and people alike to reach out to the community moderator Mary if you are struggling just like I was. She was very helpful in setting this into motion and without her nothing would have happened.

I am finally convinced that this is not a scam and that carriers are just being very stringent right now but if you connect with the right people they will make it happen for you! Just listen and be willing to make some changes.

Thank you to the RingCentral members that made this possible for me:

Community Moderator - Mary

Executive Response Team - Vicente Vales Jr.

Senior Project Manager - Brian Miller

Without you guys I would not have been able to get the approval. Thank you.

**No more updates from myself will be posted.**

@BeckyH Is there any way you all would be able to help me? I have been dealing with exact same issues as this user. Rejected 8 times. Modified sites multiple times, assured multiple times but still rejected.

**UPDATE**

Brian Miller from the TCR expert team and Vicente Vales worked to finally get us the approval! After so many trial and errors I was finally connected with the right team that guided me to get the job done! I cannot tell you how happy I am that all my efforts were finally validated on this day 01/22/2025.

After a year trying to get this approved it finally happened, I urge users and people alike to reach out to the community moderator Mary if you are struggling just like I was. She was very helpful in setting this into motion and without her nothing would have happened.

I am finally convinced that this is not a scam and that carriers are just being very stringent right now but if you connect with the right people they will make it happen for you! Just listen and be willing to make some changes.

Thank you to the RingCentral members that made this possible for me:

Community Moderator - Mary

Executive Response Team - Vicente Vales Jr.

Senior Project Manager - Brian Miller

Without you guys I would not have been able to get the approval. Thank you.

**No more updates from myself will be posted.**

@BeckyH Is there any way you all would be able to help me? I have been dealing with exact same issues as this user. Rejected 8 times. Modified sites multiple times, assured multiple times but still rejected.

Please reach out to me at Community.Support@RingCentral.com - either me or someone from my team can help.

100% it is a scam and RC has been ZERO help with it.

I can help. Please DM me.

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