If an agent is locked out of their computer and their Ring Central status is set to "Do not disturb." Is there a mechanism to set their Ring Central status back to available so they can receive phone calls on their physical phone? For example: 3CX allows DTMF codes to set status as away or online.
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The article below contains the DTMF codes available as of now. You can submit a feature request at https://support.ringcentral.com/new-case.html.
https://support.ringcentral.com/article/901.html
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