Customer would like phones to ring directly to their desks and then if nobody is there to answer they would like it to go to an IVR menu with option. I know I could set up an outgoing message and take an incoming message but they would like the phone system to send them to an auto-attendant if there is not staff to answer.
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Hi @888 James Padgett, this kind of setup is not possible in your phone system. You may submit a feature request about this. Go to https://ideas.ringcentral.com/. Thank you!
We want this as well.
This is now possible - they've updated the core programming, and you can send a Call Queue to an IVR extension.(in the Call Handling / Wait Settings)
Let me know if you need screen shots/breadcrumbs.
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