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Question

I have been receiving no assistance from RingCentral regarding inbound SMS functionality, which does not require TCR registration. I have raised multiple tickets over the past two weeks, yet the issue remains unresolved. Additionally, there has been no communication from your team explaining the problem or the obstacle preventing the number from being enabled for inbound SMS.

What’s more concerning is that tickets are being closed or marked as duplicates without any discussion or resolution.

Therefore, I am looking to register an official complaint and request access to the appropriate complaint form.

Crystal_ · Answer

I have been receiving no assistance from RingCentral regarding inbound SMS functionality, which does not require TCR registration. I have raised multiple tickets over the past two weeks, yet the issue remains unresolved. Additionally, there has been no communication from your team explaining the problem or the obstacle preventing the number from being enabled for inbound SMS.

What’s more concerning is that tickets are being closed or marked as duplicates without any discussion or resolution.

Therefore, I am looking to register an official complaint and request access to the appropriate complaint form.

Thanks for bringing this to our attention, and we truly apologize for the inconvenience you've experienced. We'd like to take a closer look into this for you. Could you please DM us your case number or account information so we can review the history and assist you with the inbound SMS issue? We'll make sure your concern is properly addressed and routed to the right team.

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