Question

Messages not sending Attachments

14 days ago
March 20, 2025
1 reply
8 views

brandon-eddy
New Participant
1 reply

My users are having trouble sending attachments. They don’t receive any warning about attachment size (and the file is only a small image). The text of the message goes through just fine, but the attachment seems to disappear. Is anyone else experiencing this issue?

Crystal_
Community Manager
54 replies
10 days ago
March 24, 2025

Hi @brandon-eddy,

Please send me a private message with your account details and contact information, and I'll coordinate with our support team to assist you. We'll work to identify the issue and find a resolution as soon as possible. Looking forward to your message!

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