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Question

Messages not sending Attachments

  • March 20, 2025
  • 1 reply
  • 55 views

My users are having trouble sending attachments. They don’t receive any warning about attachment size (and the file is only a small image). The text of the message goes through just fine, but the attachment seems to disappear. Is anyone else experiencing this issue?

1 reply

Crystal_
Community Manager
  • Community Manager
  • March 24, 2025

Hi ​@brandon-eddy,

Please send me a private message with your account details and contact information, and I'll coordinate with our support team to assist you. We'll work to identify the issue and find a resolution as soon as possible. Looking forward to your message!