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Moving a softphone number back to inventory

  • October 16, 2024
  • 1 reply
  • 222 views

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Hi I would like to move a softphone number (assigned to an extension) back to inventory please, how do I do this please?

Best answer by Problem Solver

Several ways depending on what you ultimately want to achieve:

1.
Delete the extension. 
When deleting a pop up will ask you if you want to keep the number in inventory or not.
Users > find ext. you want to delete > Checkbox > Delete

2.
Keep the extension, but delete its license
Phones & devices > Users phones > click on ext > Remove line
System will ask you if you want to keep the number in inventory or not.

3.
Keep the extension & keep its license
Phones & devices > Users phones > click on ext > Edit number > select a different number from your inventory to be associated with the license
System will ask you if you want to keep the old number in inventory or not.

 

1 reply

Problem Solver
  • Participating Frequently
  • Answer
  • October 16, 2024

Several ways depending on what you ultimately want to achieve:

1.
Delete the extension. 
When deleting a pop up will ask you if you want to keep the number in inventory or not.
Users > find ext. you want to delete > Checkbox > Delete

2.
Keep the extension, but delete its license
Phones & devices > Users phones > click on ext > Remove line
System will ask you if you want to keep the number in inventory or not.

3.
Keep the extension & keep its license
Phones & devices > Users phones > click on ext > Edit number > select a different number from your inventory to be associated with the license
System will ask you if you want to keep the old number in inventory or not.