The combinations of things you describe make it sound like there are network issues.  Take a look at the Required Network settings here:  Network requirements, and troubleshooting call quality (QOS) issues.

Note, there are settings for both the desktop app and mobile apps that are a little different , and could potentially cause the behavior and sync issues you described. 

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Having a network connection issue on the ring central chrome add-on. All other internet services are working fine.

Here is the tracer:


tracert sip.ringcentral.com

Tracing route to sip.ringcentral.com [199.255.120.146]
over a maximum of 30 hops:

  1     6 ms     1 ms     1 ms  openrg.home [192.168.1.1]
  2    12 ms    15 ms    10 ms  10.240.180.125
  3    22 ms    11 ms    12 ms  67.59.247.84
  4    13 ms    13 ms    11 ms  ool-4353de98.dyn.optonline.net [67.83.222.152]
  5    13 ms    22 ms    12 ms  64.15.4.84
  6    17 ms    15 ms    14 ms  64.15.3.182
  7    29 ms    15 ms    15 ms  be-211-pe03.111eighthave.ny.ibone.comcast.net [96.87.8.97]
  8    17 ms    15 ms    15 ms  be-10390-cr02.newyork.ny.ibone.comcast.net [68.86.83.89]
  9    14 ms    15 ms    15 ms  be-10203-cr01.newark.nj.ibone.comcast.net [68.86.85.185]
 10    20 ms    19 ms    21 ms  be-10102-cr02.ashburn.va.ibone.comcast.net [68.86.85.161]
 11    22 ms    22 ms    20 ms  be-10142-pe01.ashburn.va.ibone.comcast.net [68.86.86.34]
 12    20 ms    20 ms    18 ms  50.242.149.70
 13    22 ms    25 ms    26 ms  208.87.42.107
 14    98 ms    88 ms    89 ms  xe-2-0-0-sjc01-c01-rtr02.ringcentral.com [208.87.42.130]
 15    84 ms    86 ms    90 ms  208.87.42.3
 16    90 ms    84 ms    91 ms  199.255.120.146

Trace complete.


Please let me know what the next move?

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