RC failed to email a notification that our business cannot receive calls.  They should have had a redundant system so this does not happen.  Time to shop for a more reliable alternative service provider.

I assure you, this is a very rare occurrence. 
Our teams are working to resolve this as soon as possible. 
Please standby and we’ll continue to update via the thread I just posted. 

How does Ringcentral plan on reimbursing its customers for time loss during the outages? This is indeed a very dangerous situation for any medical practice. As a private psychiatric clinic in Houston this is a HUGE liability. We are literally working with people who already have trust and abandonment issues. We also have to address serious situations from patients who are dealing with side effects or prevent life threatening situations from occurring. Patients aren’t even able to get our notice that our lines are down.