My Plantronics Voyager 5200/Explorer 500 are Auto Answering Calls on a Galaxy S10. How can I disable/troubleshoot?

Hello @Thomas Rawl. We want to know more. I would highly suggest opening a case HERE, and our phone support will investigate it further. Thank you!

Wondering if the resolution for this can be posted here. I have a user experiencing the same thing.

I was only able to "fix" the issue by getting a new 5200. Other Plantronics headsets (Explorer 500, Marque 2, M90, etc...) did not exhibit this behavior. Even after a phone upgrade this particular 5200 continued to auto answer. I borrowed a few other 5200's and none of them behaved the same way. I purchased a new one and it works as expected. I will note, the original headset was new, not a refurb, and was about 6 months old when we moved to RingCentral. This issue did NOT occur before installing the RingCentral app and only occurred with RingCentral calls, not cellular calls.

Good luck!