Skip to main content
Solved

New User - Not listed as company

  • August 29, 2025
  • 2 replies
  • 46 views

New User Issue
When logging into RingCentral via Single Sign-On, the G4S company option is not appearing (see attached image).

 

Best answer by Mary-Community_Moderator

Hi ​@liam.clarke,

It looks like the user had already registered their email under a free stand-alone account. I went ahead and removed that free account for you. Please try removing the user and then adding them back again. Everything should work fine now. :)

2 replies

Mary-Community_Moderator
Community Manager
Forum|alt.badge.img+1

Hi ​@liam.clarke,

It looks like the user had already registered their email under a free stand-alone account. I went ahead and removed that free account for you. Please try removing the user and then adding them back again. Everything should work fine now. :)


  • Author
  • New Participant
  • September 1, 2025

Thank you Mary all good now!