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I am experiencing an issue where incoming callers receive no dial tone when calling my personal desk phone. For example, I will call my desk phone from my cell phone and receive no dial tone or ringing on the cell phone. This is happening when calling from other internal phones as well. This is a desk phone not a call queue so the “Audio while connecting” setting does not apply. I've resynced the desk phone, power cycled the phone, inspected call rules, even swapped the phone entirely. All without resolution. Any help would be appreciated. 

Hi @sailorsam122, it seems your issue has been resolved with the help of our Support Team. Could you please share the resolution here? This information could serve as a valuable reference for troubleshooting in case someone else experiences the same issue.


The resolution was under Phone/Incoming Call Rules then under Dial Tone another admin had created a rule and set it to be a silent ring.


The resolution was under Phone/Incoming Call Rules then under Dial Tone another admin had created a rule and set it to be a silent ring.

Thank you!


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