Hi ​@AustinAtJAKs,

It sounds like the setting controlling your desk phone's display is likely on the phone itself, not within the RingCentral Admin Portal's call handling rules. Assuming you're using a Poly desk phone, please check the 'Power Saving Mode' or 'Office Hours' setting directly on the device's local menu.

Here's what you might need to check on the phones themselves:

1. Desk Phone's Local Settings:

   • Access the phone's Menu/Settings: Look for buttons like "Menu," "Settings," or a home icon on the phone's display.
   • Navigate to Power Saving/Office Hours: Within the settings, you'll want to find sections related to "Basic," "Preferences," "Power Saving," or "Office Hours."
   • Adjust Office Hours or Disable Power Save Display: You might find an option to set the phone's local "Office Hours" or to disable the "Off Hours Mode" display. Even if calls are routing correctly via RingCentral's system, the phone itself might have its own internal schedule for when it considers itself "on" or "off" for power saving or display purposes.
      

     Let me know if checking the phone's local settings helps!