Not sure what happened, but my last post was removed.
Same question. Is there a guide on how to offboard RC from routing our calls through their system. The onboard is pretty much automated, so not entirely sure what was done by RC to our env. We are trying to exempt some users from having to use RC and just use teams calling and sms instead, and eventually looking at canceling service and moving back to teams calling - a much more attractive option given the pricing and pay-as-you-go billing. As ofr reasons why, the sms setup was like trying to squeeze water from a stone to get RC support to assist with. This was the defining feature that made us migrate to RC in the first place, and we are more than a year into it, and finally got the TCR stuff approved. The whole experience has very much soured the relationship.
Is there a guide on the changes that were made inside a tenant, and how to reverse, or at least, exempt some users?
