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Question

Our hold music playing when we are put on hold

  • September 27, 2022
  • 1 reply
  • 365 views

Multiple users at our company have noticed that when they are put on hold by certain callers, our internal hold music plays, instead of the client's hold music. Is this a configuration somewhere?

1 reply

Mary-Community_Moderator
Community Manager
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Hi @Ben Caplan, I have not heard of this kind of issue. Their provider may also be RingCentral. Please send us an email at Community.support@ringcentral.com so we can verify.