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Question

Paging from the IVR

  • February 25, 2025
  • 0 replies
  • 15 views

This is a long shot but I'm going to ask anyway! 

We are about to start using a Answering Service. That will mean our main number will be simple forwarded to a random local number, and then the agents will route calls to our DIDs directly.

One thing that has come up in conversation is the capability for the agents to page people. Is there anyway that they can call the IVR enter in a code or extension and then broadcast a page (rather then being at a desk phone or using the RC mobile app, pressing *84 and broadcasting their message). They will not have access to a desk phone or RC app. (Being able to call the IVR would be the best option). 

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