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We have RingCentral for our phones at work.

I’m working remotely. I have a desktop that I had to add a Netgear AC1900 Wifi adapter and have a brand new Netgear Nighthawk Router AX4200 and Wifi Extender AX600. (our previous router died)

I’ve had problems with horrible connections and calls dropping even before my new router and extender. Then I thought if I upgraded to a better headset which is Plantronics Blackwire 5220 Series

It would be better, but it’s only gotten worse. Using RC (with cell phone headset) on my mobile phone is no better, and have to resort to turning off wifi calling on my phone and just use cell service. I can’t even use my RC on my desktop because of the call issues I have.

There are no other issues with the Wifi throughout the house. TVs and outside cameras even at the furthest point all connect and work.

Any ideas?

Hi @Barbara Bettke, you may want to try the recommended troubleshooting for call quality issues.
https://support.ringcentral.com/article/10505-Call-Quality-Resolve-Choppy-Dropped-Delayed-Garbled-Calls-RingCentral.html


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