I haven’t seen any explanation as to why Ring Central‘s customers were not notified of the outage. We all had to discover the problem on our own. It’s been 24 hours and we’ve never received a single email or any communication from Ring Central with any explanation or updates. We’ve had to go looking for our own answers and I don’t think that’s acceptable.
Hi
At this time, we’re unable to speak to the root cause of the issue. However, I want to assure you that a full Root Cause Analysis (RCA) will be available in the coming days. Once it’s ready, you’ll have all the details. If you’d like, I can also guide you through setting up Service Status Notifications in your Admin Portal so that you’re always informed about service updates moving forward. Would you like me to walk you through that?
I would like to know how to set up those notifications.
I would like to know how to set up those notifications.
Sure! Please check the link HERE. Let me know if you encounter any issues while setting it up—I’m happy to help!
I would like to know how to set up those notifications.
Sure! Please check the link HERE. Let me know if you encounter any issues while setting it up—I’m happy to help!
Thank you!
I already receive notifications when system updates are happening. I’m talking specifically about this outage. There was no notification, no communication whatsoever. Why were your customers not notified of the problem immediately?
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