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I've gone with a "ring group", but I lost the ability to have shared voicemails. I had shared voicemails with "call queues" (after a lot of work), but dropped the "call queue" because there's no call waiting with call queues (a 2.5 year old request is outstanding). I found a page describing how to have shared voicemails during closed hours or if you put the phone on forwarding, but there's not a way to have shared voicemails for missed calls during open hours.

Hi Matthew, currently digging information regarding your concern. Please bear with me!

I can't find the page that was describing how to setup shared voicemails (I thought it was updated less than a week ago). But I found this request/post about CC'ing an email for voicemails. That would be sufficient for what I'm looking to do. It says it can be done on request, right?

https://community.ringcentral.com/questions/114295/add-ccs-to-a-voicemail.html


Thanks for the help answering questions on this forum. This forum and you have been a great help.

Hi Matthew, I was just about to let you know about this. I thought it was already enabled on your account and just lost access again. Yes, please get in touch with Tech Support to enable this feature.

https://support.ringcentral.com/new-case.html

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