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Question

Ringcentral App Beta

  • April 15, 2020
  • 12 replies
  • 1798 views
I

So I brought up the Ringcentral App (Windows 10) today and got a popup asking if I wanted to try out the beta. I went ahead and clicked OK and got a popup window to sign in. We use Google SSO and was in the process of doing that but got error saying the browser wasn't supported (my guess from 2FA - we use hardware USB keys and usually have to 'Try Another Way' for non Google apps). Anyway - I closed the windows to try again, but cannot find anywhere to access the beta version in any of the menus or screens. Is the popup the only way and if it doesn't work the first time you can't try it?

12 replies

A
Employee
  • arthur-ng
  • Employee
  • April 15, 2020
Hi Everyone, 

RingCentral is trying to launch a new beta test for existing users, if you missed the first popup that's alright !

please head over to app.ringcentral.com and type in your credentials and you will be able to use the brand new RingCentral app! 

Thank you for your support! 
R
  • rob-larose
  • Known Participant
  • April 16, 2020
Is this available only through the web GUI?  What about the desktop app?
N
  • nic
  • Participating Frequently
  • April 17, 2020
Where is the best place for beta feedback on the web app. Id LOVE to see ringout added. 
N
  • nic
  • Participating Frequently
  • April 17, 2020
And where did the dashboard/calendar go to?
I
  • it-xpress
  • Author
  • New Participant
  • April 17, 2020
The contact sync for texts is working - that alone makes it wonderful! But yes ringout would be the final puzzle piece for us to stop using RC Phone.
I
  • it-xpress
  • Author
  • New Participant
  • April 17, 2020
One tip for folks - if you want an 'App Like' experience from the beta (or any web app really) and you use Chrome? With the RC beta app tab open, go to the 3 dot menu, select More Tools -> Create Shortcut and make sure you check the 'Open As Window' checkbox and it'll make an icon appear on your taskbar. Right click it and select 'Pin to taskbar' and you can start it in it's own window from there every time.
I
  • it-xpress
  • Author
  • New Participant
  • April 17, 2020
Not sure where you all want feedback - but the beta app suffers from the same problem RC Phone via the web had. If you type fast, you lose characters. For a while I used a ChromeBox as my primary desktop and it drove me crazy - type too fast for a text and it would miss letters. Never an issue in the thick clients. But already having that issue in the beta. I'm losing letters constantly. Otherwise liking it so far...

A
Employee
  • arthur-ng
  • Employee
  • April 17, 2020
Hello Everyone,

Feel free to submit ideas and feedback by clicking on your profile > Share idea!

We are looking forward for feedback related to the new app. Thank you!



T
  • tcs-it
  • Participating Frequently
  • April 18, 2020
Hi Arthur,

I've been looking through the beta app. Is there going to be a dedicated tasks panel added like the current desktop app? My company utilizes RC tasks extensively for project management and I don't see a similar tasks panel in the current beta.

Thanks!
A
Employee
  • arthur-ng
  • Employee
  • April 20, 2020
Hi @bryan, 

This feature gap will come in Q3, 2020.
C
  • cj-williams
  • New Participant
  • April 28, 2020
The Beta is for sure an improvement, especially the dial pad feature, thanks for all your work on this! We are still stuck on RC Phone though until we can use contacts, use the existing hotkeys (especially call current selection), and can to see texts in the messages tab.
A
Employee
  • arthur-ng
  • Employee
  • April 29, 2020
Hi CJ,

Thank you for the feedback! For Contacts, we are making an enhancement in July of Q3 please check in again to see if that would solve your issues with contacts. You can currently see texts under the phone tab instead of the messages tab.

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