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RingCentral App Call Park Notification

  • March 28, 2022
  • 7 replies
  • 1253 views

Every time a call gets parked via a desk phone, it causes a notification alert (sound) in the RingCentral PC app to go off. It appears to be tied to the "Direct messages" notification sound. When I change the direct messages notification sound, it also changes the parked call notification to match that sound, which is really annoying as I think I'm receiving a direct message every time someone parks a call. I would like to be able to adjust the Call Park notification sound via its own setting without effecting the Direct messages sound. Ideally, I would like to be able to turn the park notification off all together, but keep the direct message notifications on.

Best answer by kyle-1

Here is the link to vote on this as a feature request: https://ideas.ringcentral.com/ideas/CUSTCOM-I-5254

7 replies

  • March 29, 2022

Hi @Kyle Burgess
This seems like a question more relevant to the customer community and less to the developer community.
I am thus moving it to the correct space for better reach and hopefully, someone will be able to guide you in the right direction there


  • New Participant
  • March 30, 2022

If you figure this out, please share! It is annoying that every time a call is parked, we get a notification.


Mary-Community_Moderator
Community Manager
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We'll forward this to the Product Team. In the meantime, can one of you submit a Feature Request in the Ideas Portal and post the link here so all of you can vote?


  • Author
  • New Participant
  • Answer
  • March 31, 2022

Here is the link to vote on this as a feature request: https://ideas.ringcentral.com/ideas/CUSTCOM-I-5254


Mary-Community_Moderator
Community Manager
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Thank you, @Kyle Burgess!


  • Participating Frequently
  • March 25, 2025

Hello all,

Did anyone find a way to turn the notification off?
i see the post is 2 years old and the link to vote is broken, but maybe its not possible to fix?

 


Crystal_
Community Manager
  • Community Manager
  • March 27, 2025

Hello all,

Did anyone find a way to turn the notification off?
i see the post is 2 years old and the link to vote is broken, but maybe its not possible to fix?

 

This feature is still a feature request. You can track and vote for it on our updated request page here: Call Park Notification Control in the RingCentral App.

Let us know if you have any other questions!