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Our agency has been experiencing blockages with incoming calls from in-state phones with Verizon and AT&T. When those with these providers call our line, main & direct, they hear hold music, fax noises, then an AI generated voice prompt that cannot understand anything being said. When this call occurs, we get no record of it in our system. We have experienced these calls ourselves, and it is becoming more frequent by the day. We tested calling a direct line twice, and a foreign person answered the phone. We don’t understand why this is happening, or why people are dialing our exact numbers and still experiencing this issue. It has been over two weeks with no resolution from RingCentral, AT&T or Verizon. All providers are asking we contact the opposing provider since no issues are detected in their system. I am looking to see if anyone has/or is experiencing a similar issue. 

Hello Stella, thank you for raising this question in the Community. I strongly recommend submitting a Support case for this specific issue. By doing so, our technical team can thoroughly investigate the problem and determine if other customers are experiencing similar difficulties. This approach will help us identify whether the issue is isolated to your situation or if it's a more widespread concern affecting multiple users.

 

https://support.ringcentral.com/new-case.html


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