Our phone system is completely offline. No email from RingCentral, just the following message on service status. I am unable to contact customer support because their phones and chat are also down.
Has this ever happened to anyone before? If so, how long were they down? This is completely unacceptable.
Incident status updates
January 22, 2025 13:58:45 ESTRingCentral Contact Center teams continue work to isolate the issue. No workaround has been identified at this time, but efforts are ongoing. The next update will be provided when a significant change in status occurs. If you are experiencing this issue, please reach out to customer care.
January 22, 2025 12:10:19 ESTRingCentral Contact Center teams are working to isolate the issue and have attempted several troubleshooting methods. No workaround has been identified at this time, but efforts are ongoing. The next update will be provided in 2 hours or when a significant change in status occurs.
January 22, 2025 11:41:30 ESTA portion of Contact Center customers may be experiencing digital contacts failing to route. RingCentral Contact Center teams are investigating this issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care.
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We are a dental office in Glendale Ca; and our phone has been down since 10am this am. Our patients are emailing us that phone is not working and we are not able to receive phone call but occasionally can make outbound calls. Please fix!!
Same here. Phone service down in Michigan. Medical practice, patients unable to call us.
Plumbing Company in Colorado, biggest day for FREEZE breaks in HISTORY and our phones are DOWN. This is costing us FAR MORE than our Monthly R.C. Service charges!
Incoming and outgoing is completely down for us here in New Haven, CT. Unable to contact support and have gotten no notifications from RC whatsoever.
Yes, our entire phone system in CA USA is also down and cannot receive or make calls. Cannot connect with anyone from Ring Central either. Would love to at least be able to forward calls to a cell phone or something. This is unacceptable!!!
Any status update? Or ETA of service being back up?
We sincerely apologize for the inconvenience caused by the current calling outage. Please know that our team is actively working to resolve the issue as quickly as possible.
We deeply appreciate your patience and understanding as we address this situation.
How does Ringcentral plan on reimbursing its customers for time loss during the outages? This is indeed a very dangerous situation for any medical practice. As a private psychiatric clinic in Houston this is a HUGE liability. We are literally working with people who already have trust and abandonment issues. We also have to address serious situations from patients who are dealing with side effects or prevent life threatening situations from occurring. Patients aren’t even able to get our notice that our lines are down.
We sincerely apologize for the inconvenience caused by the current calling outage. Please know that our team is actively working to resolve the issue as quickly as possible.
We deeply appreciate your patience and understanding as we address this situation.
How does Ringcentral plan on reimbursing its customers for time loss during the outages? This is indeed a very dangerous situation for any medical practice. As a private psychiatric clinic in Houston this is a HUGE liability. We are literally working with people who already have trust and abandonment issues. We also have to address serious situations from patients who are dealing with side effects or prevent life threatening situations from occurring. Patients aren’t even able to get our notice that our lines are down.
They will tell you to fill out a form and email it in, like they don’t know everyone across their whole system was affected. And it’ll only be a few dollars. Welcome to RING.
Hey moderator, I’d say send out an email to notify customers, but you probably use your own service entirely, so everything is down for you too.
Our system has been down since 9.00 AM this morning, California time. Unfortunately, I am unable to contact Customer Service via calls, text or messaging. This has disrupted our work for today. We need transparency. Is this a simple technical breach, or something more ominous like ransomware? Any expected timeline for resolution?
We are a very busy restaurant in Key West, FL. It is our busy season. . I have people being paid strictly to answer the phones so they’ve been paid for all afternoon to play on their cell phones. Seriously! At least there should be an estimated time that service will be restored.
We’re so sorry about the current outage. This is so rare and know that our internal teams are working to resolve this ASAP.
Please stay tuned, as we will be posting a thread here in the Community to keep you all in the loop.
Here’s the dedicated thread to keep you informed about the outage. We appreciate your patience and understanding during this challenging time.
Our company is having issues as well.
When we call the main line from an Iphone using AT&T we get call failed
When we call the main line from an android phone using sprint the call went through.
Majority of calls are not coming through.
I haven’t bothered to check in with support. What are they going to do? “Yeah man, it’s down. Just keep refreshing the service status page every hour.”
That said, ONE HOUR BETWEEN UPDATES?! That’s madness. Customers deserve more than a “we’re working on it” once an hour.
Our phone system is completely down. We are in Southern California When will this issue be fixed. We cannot call out or receive calls.
Our phone system is completely down. We are in Southern California When will this issue be fixed. We cannot call out or receive calls.
Hey, we’re working on it, but I don’t have an ETA to share yet. We’re updating here:
We are experiencing all the same issues, We are in Southern California
Still not inbound/outbound calls working, can reach support. Does anyone have an update on the issue that has got through to RC Support? THX
Is there any work around to forward all incoming calls to an outside cell phone number?
I tried forwarding to a cell phone thats not a part of RC and it doesn’t work (Tried for inbound and outbound calls). I also tried forwarding to an announcement to let clients know that the phones are down, but that doesn’t work either.
Still not inbound/outbound calls working, can reach support. Does anyone have an update on the issue that has got through to RC Support? THX
I have tried to contact all forms of support at Ringcentral, no luck unforturnately.
@sara-3 We are a cancer practice in Las Vegas...this is bad!!
This is ridiculous. Our medical providers and clinics can lose their licenses because of this. And then to add insult to injury the reimbursement for time lost is just a few of dollars? The cost for running a practice on a monthly bases is easily over $10k. Now God forbid this happened to an even bigger practice, practices or hospital. This is a huge liability for everyone involved. And the longest we’ve been out of commission.
We sincerely apologize for the inconvenience caused by the current calling outage. Please know that our team is actively working to resolve the issue as quickly as possible.
We deeply appreciate your patience and understanding as we address this situation.
How does Ringcentral plan on reimbursing its customers for time loss during the outages? This is indeed a very dangerous situation for any medical practice. As a private psychiatric clinic in Houston this is a HUGE liability. We are literally working with people who already have trust and abandonment issues. We also have to address serious situations from patients who are dealing with side effects or prevent life threatening situations from occurring. Patients aren’t even able to get our notice that our lines are down.
We sincerely apologize for the inconvenience caused by the current calling outage. Please know that our team is actively working to resolve the issue as quickly as possible.
We deeply appreciate your patience and understanding as we address this situation.
How does Ringcentral plan on reimbursing its customers for time loss during the outages? This is indeed a very dangerous situation for any medical practice. As a private psychiatric clinic in Houston this is a HUGE liability. We are literally working with people who already have trust and abandonment issues. We also have to address serious situations from patients who are dealing with side effects or prevent life threatening situations from occurring. Patients aren’t even able to get our notice that our lines are down.
They will tell you to fill out a form and email it in, like they don’t know everyone across their whole system was affected. And it’ll only be a few dollars. Welcome to RING.
That better not be the case. If we need to take legal action we will. Because this can not be happening throughout the year.
Anyone knows on how to forward all incoming calls to an outside cell phone number? We did a while ago, but lost the process.
All Phones down for housing community on the east coast. With the winter weather and possible emergencies at all times of the day, this can potentially be a major problem
Anyone knows on how to forward all incoming calls to an outside cell phone number? We did a while ago, but lost the process.
Hi @ykishan unfortunately, that method is also impacted by the outage, so there is no workaround at this time. We’ll keep you updated as soon as a potential solution becomes available.
This is very interesting @jollerton - I finally got someone on the chat session, and I was busy working with some form of support for the staff here. I wanted to also see if we could re-direct lines somehow, well it was acknowledge there is an issue; they instructed me to start a case ticket. I would if I could however that doesn’t work either LOL
We sincerely apologize for the inconvenience caused by the current calling outage. Please know that our team is actively working to resolve the issue as quickly as possible.
We deeply appreciate your patience and understanding as we address this situation.
How does Ringcentral plan on reimbursing its customers for time loss during the outages? This is indeed a very dangerous situation for any medical practice. As a private psychiatric clinic in Houston this is a HUGE liability. We are literally working with people who already have trust and abandonment issues. We also have to address serious situations from patients who are dealing with side effects or prevent life threatening situations from occurring. Patients aren’t even able to get our notice that our lines are down.
We sincerely apologize for the inconvenience caused by the current calling outage. Please know that our team is actively working to resolve the issue as quickly as possible.
We deeply appreciate your patience and understanding as we address this situation.
How does Ringcentral plan on reimbursing its customers for time loss during the outages? This is indeed a very dangerous situation for any medical practice. As a private psychiatric clinic in Houston this is a HUGE liability. We are literally working with people who already have trust and abandonment issues. We also have to address serious situations from patients who are dealing with side effects or prevent life threatening situations from occurring. Patients aren’t even able to get our notice that our lines are down.
They will tell you to fill out a form and email it in, like they don’t know everyone across their whole system was affected. And it’ll only be a few dollars. Welcome to RING.
That better not be the case. If we need to take legal action we will. Because this can not be happening throughout the year.
This is not the case. I have been updated with some steps from our team which I will share with you when I have a free moment, @sara-3
