Question

Search a number on Call Log

Forum|Forum|6 years ago
March 6, 2019
5 replies
378 views

michl
New Participant

In the last week we have been unable to search a phone number on the Call Log screen. Using the 'search number' field, nothing comes up. Did a setting change? What is causing this?

S

saadet.swift
Known Participant
Forum|Forum|6 years ago
March 6, 2019

Hey Michl, could you provide more details about how you're searching? Are you using any special characters like parentheses?

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M

michl
Author
New Participant
Forum|Forum|6 years ago
March 6, 2019

I have used parentheses, and not used them. I do this all the time, so it's nothing new to me. Just stopped working. Another person on my team is also experiencing the same thing.

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S

saadet.swift
Known Participant
Forum|Forum|6 years ago
March 6, 2019

Hmmm...sounds like it's related to this thread. Are you able to search just numbers?

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L

lee2
Known Participant
Forum|Forum|6 years ago
March 6, 2019

We have been having the same issue searching the call logs. Sometimes it works and sometimes not, sometimes partial numbers work. I have a ticket in with support and they tell me there is a bug in the call log that should be resolved on the 25tg ticket #08312481 JIRA UIA-73077

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P

pavel-1
New Participant
Forum|Forum|2 years ago
June 13, 2023

Our office has the same issue ongoing since at least February 2023. Searching SMS Log from admin portal for any specific number has no effect - the log returns all entries, regardless of the number searched.

RingCentral support has been utterly useless in getting this issue resolved. This issue has been escalated to development under two separate cases (one already closed, and follow-up case in "PKI Hold" status), and so far RingCentral support claimed twice it was resolved - yet the issue still remains.

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