On the poly phones I set every phone to have shortcuts to all of our other locations. Each phone’s extension at a location is, say, 201#, and the extension that rings all the phones at that location is 201. On another page of the presence I have user extensions for the other locations, ex. 101, 102, 202, 301… These shortcuts used to work, but now none of them do, even the in-store ‘ring all phones’ extension. Now they all send you to hold music and then you’re timed out to voicemail. However, if you dial the store locations with a 0 at the end of them, ex. 1010, 1020, 2020, 3010… then it works. I could go back through all the phones and replace the user extensions with speed dials with the 1010…, but that would take forever, and they used to work. So I’m thinking there’s like one or two settings that got changed that I could change back to fix them all. Thank you!