Simul ring users but then group voice mail

Question

I'm trying to set up a IVR where say for example Press 1 for customer support.This then rings multiple users extensions OR rings one then the other, then.. and if no answer goes to a voice mail all those users can check.

I see some close features here in RC but not this ability. For example if I set up a phone queue, the voice mails can only be seen by an admin and they have to long into an entirely different place etc. Is there a way to set up a virtual extension and have that consecutive or simul ring the extensions and then go to a voice mail all can check... and can an alert go out there is a voice mail?

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I would suggest creating a ringgroup and then modifying the email notifications for voicemails.

https://support.ringcentral.com/article/Set-up-Ring-Group.html

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aanderson · Answer

I would suggest creating a ringgroup and then modifying the email notifications for voicemails.  https://support.ringcentral.com/article/Set-up-Ring-Group.html

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