Hi ​@MikeL,
 

Ideally, the feature should be enabled within 24-48 hours after assignment to a campaign. Could you please send me a private message with your account information and contact details? We will then coordinate with our support team for further investigation.

​@Crystal_ Hi Crystal. My SMS registration has been approved and ive added the two other 2 digital ghost numbers but they are just saying "setup in progress" for days now. i noticed you were helping someone else with this a few months ago. thought you can help us as well. 

and thats where we want all the sms messages going in and out of, eventhough it will be different extentions (ghost numbers) using it from their apps

Hi ​@skinbiotic, I’ve responded to your post. I’m here to help.

I’m having the smae issue.  TCR was approved. Requested to add SMS to a newly ported number.  Now on day 7 with no resolution, just “Set Up in Progress”.  I’ve tried speaking to someone in the TCR department, chatted with several agents and have a ticket open.  Nada.  Could ​@Crystal_ or someone please help? I’m losing business by the day and cannot get this resolved.

Hi! Initially my phone number worked for texting, however since last week it has stopped working and is under “Setup in progress”. It has already been around 4 business days - and we don’t know why or how to activate it. I’d appreciate any help I can get regarding what to do.

Thank you!

Hi ​@WBT_Sue, I’d like to help get this moving in the right direction. Could you please send me a DM with your contact details so I can escalate this for you?

Please include:
Name:
Email:
Contact Number:

Hi ​@isabelabessa, I’m here to help however I can. Please send me a DM.

Hi Mary. i send my number but nobody has called

I sent you the DM immediately when you asked and didn’t get as mich as a response saying you got it. Ticket is now at 120 hours and I am in talks to move my business.  Totally unacceptable service for a business phone provider.

Hello ​@skinbiotic, 

I’ve forwarded your concern, along with your contact number, to our partner Spectrum for assistance. They should be reaching out to you shortly.

Please let me know if you don’t hear back soon, and I’ll be happy to follow up for you.

Hi ​@WBT_Sue,

Thanks so much for following up, and I totally understand where you're coming from. I did receive your DM, but it came in right at the end of my shift, and I’m really sorry I wasn’t able to acknowledge it sooner.

I’m on it now and currently working to get your concern escalated. I know this has taken longer than expected, but I’ll make sure to keep you updated along the way.

now all three numbers are able to text but we still need to figure out this VERY important feature. this is the reason we agreed to change to ringcentral from another competitor that had this capability and we were assured RC can do this. now i am being told by the person that he doesnt know/think the following is possible:
 

We want things setup in a way so that when a text message is sent to our main business number, it can be seen and replied to by multiple staff members, each using their own RingCentral login or extension.

For example, if a client texts “Hi, can I reschedule my appointment?” to our main number, I want all front desk staff — even if they are logged into different extensions — to be able to view and respond to that same SMS conversation thread from the RingCentral app. And in the customer’s phone it should always show the MAIN number texting

Basically, we need to have a shared SMS inbox or assign the main number’s SMS access to multiple users.

PLEASE HELP!

​@skinbiotic, sorry for not addressing this earlier. 

Regarding your need for a shared SMS inbox where multiple staff can view and reply to messages sent to your main business number:

While RingCentral provides robust SMS capabilities (see our Advanced SMS KB article here: https://support.ringcentral.com/article-v2/setting-up-ringcentral-advanced-sms.html?brand=RingCentral&product=RingEX&language=en_US), a native "shared SMS inbox" allowing multiple users to simultaneously manage the same conversation thread for a Call Queue is not a standard built-in feature directly within the RingCentral app.

To achieve this specific team-based, shared inbox functionality, we recommend integrating with Beetexting.

Beetexting provides:

• A centralized, shared inbox for your team to view messages to your main number.

• The ability for any team member to reply to specific conversation threads.

• All replies consistently show your main business number to the customer.

This solution is highlighted in our Community article:

• Boost your customer service experience with Beetexting SMS for RingCentral: https://community.ringcentral.com/getting-started-18/boost-your-customer-service-experience-with-beetexting-sms-for-ringcentral-10916?tid=10916&fid=18

Beetexting is the recommended path to enable collaborative SMS for your main business line.

thats $40 per user per month. that doesnt make any sense when your other two main competitors to ring central have these features built in as part of their regular monthly plan