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SMS is spotty again

  • May 28, 2025
  • 4 replies
  • 45 views

We had a huge issue with sending and receiving SMS and it was resolved for a while, and now we’re experiencing issues again randomly. When will all issues with SMS be resolved? This is making the service super unreliable.

4 replies

BeckyH
Community Manager
Forum|alt.badge.img+2
  • Community Manager
  • May 28, 2025

We had a huge issue with sending and receiving SMS and it was resolved for a while, and now we’re experiencing issues again randomly. When will all issues with SMS be resolved? This is making the service super unreliable.

Have you created a case to have someone troubleshoot?
My team can help, but we’ll need details about the issues. 


I have: 28007090

We had a huge issue with sending and receiving SMS and it was resolved for a while, and now we’re experiencing issues again randomly. When will all issues with SMS be resolved? This is making the service super unreliable.

Have you created a case to have someone troubleshoot?
My team can help, but we’ll need details about the issues. 

 


BeckyH
Community Manager
Forum|alt.badge.img+2
  • Community Manager
  • May 28, 2025

I have: 28007090

We had a huge issue with sending and receiving SMS and it was resolved for a while, and now we’re experiencing issues again randomly. When will all issues with SMS be resolved? This is making the service super unreliable.

Have you created a case to have someone troubleshoot?
My team can help, but we’ll need details about the issues. 

 

Looks like I’m copied on your email. I’ll sync with Luisa to make sure she knows you already have a case and to escalate appropriately. 


Thank you. I look forward to seeing this issue resolved permanently.