Hello RC Community,
Reaching out after months of zero success support ticket and escalation.
There is something happening in the past few months and I can’t be the only one.
In a nutshell:
- i am the super-admin and designated operator “0” extension
- previously (10+ yrs), no problem sending/receiving SMS from company main #, across all platforms
Today: I am still super admin. still operator assigned, but…
- on mobile/iPad (iOS 18/iPadOS), i am unable to use the company main # to send SMS
- i am restricted to using direct extension/additional assigned numbers
- inbound SMS to main number -> view access only on mobile apps
- cannot reply (unless i start a new chat from one of the other numbers)
- the mobile apps do not respect the “outbound caller ID” rules per user/extension
- on web/desktop app, the previous functionality hasn’t changed.
Truly bizarre behavior
Anyone else also experiencing this?
Support has been useless.
