TCR

We have been through the process of having the TCR approved for months now, the actual application is approved, but the our number wasn’t added, I have calling the support team and they say it is a glitch or a bug with their backend, We are not allowed to talk to the back end team, on Friday someone told me they created a new case and that they will rush it as we only have 1 number. They said it will take 12-48 hours, it has been 72 hours and when I called again today they said there isn’t an estimated time anymore, and that I should wait for a call from.
This is so unprofessional, we have been facing so many issues with texting and now after the application has been approved we still can’t send or receive text messages, this is affecting our business, and we can’t reach the team that is fixing it or talk to a supervisor, we just talk to employees that gave us fake estimated time for the fixes and now they are saying there is no estimated time for our fix! has anyone faced a similar issue after their TCR application was approved? or does anyone know if there is a way to talk to a supervisor about this, as the first respondents clearly don’t know what is happening

I get how important this is, especially when it’s directly affecting your business. If you can DM me your case number or account email, we’ll check in with the support team and push for an update. I know waiting is tough, so we’ll do what we can to get things moving!