I’m reaching out to the RingCentral Community to discuss an urgent issue we’ve been facing with our TCR (10DLC) registration for our number. Over the past several months, we’ve submitted 7-9 applications, each of which has been denied despite following all instructions provided by RingCentral agents.
Our organization supports public safety and emergency services education, and we rely on these communications to provide critical updates for students taking EMT and paramedic refresher courses. This affects students and agencies working on the front lines of public service. Without successful registration, our ability to send essential messages could be completely disrupted, putting vital operations at risk.
We’ve gone above and beyond to comply with requirements, including:
• Working closely with RingCentral agents.
• Adding more disclaimers and information to forms than is typically required.
• Repeatedly following instructions, only to face consistent denials.
Unfortunately, despite these efforts, we are now at a critical juncture. If this issue isn’t resolved soon, our communication channels may face interruptions, directly affecting our students and the public safety community.
Have any of you faced similar challenges with TCR registration or message approvals? If so, how were you able to resolve the situation?
We’d greatly appreciate your insights, advice, or any assistance in escalating this matter with RingCentral.
Thank you in advance for your time and support! Your feedback could make a significant difference for us.
